Refund Policy

Duplicate or incorrect charges

If you are charged more than once for the same order, or the amount differs from the confirmed checkout total, contact us promptly. A verified duplicate or incorrect charge will be returned to the original payment method.

Digital lesson series

If you bought the wrong series or changed your mind before substantially accessing its content, contact us within 14 days of purchase. Depending on the circumstances, we may provide a refund, exchange the series or return the value as wallet credit.

When you request immediate access to digital content, your statutory cancellation right may end once delivery begins where applicable law permits. This does not affect rights relating to faulty, unavailable or misdescribed content.

Technical access problems

Please report an access or playback problem so we can try to restore the service. If purchased content cannot be supplied within a reasonable time, an appropriate refund or credit will be offered.

Private and group lessons

Cancellation and rescheduling terms for a live lesson will be shown when the session is arranged. If Jerry cancels a paid session and no suitable replacement is agreed, the session value will be returned as wallet credit or refunded to the original payment method.

Wallet credit and refund timing

Amounts originally paid with wallet credit are normally returned to the wallet. Card refunds are sent through Stripe to the original payment method. Banks and card providers control how long a processed refund takes to appear.

How to request a refund

Use the contact section and include the account email, the lesson series or session, the purchase date and a short explanation. Do not send complete card details.

We will look at the circumstances

Nothing in this policy limits consumer rights that apply to you under mandatory law.